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Forgot Password

Independent Store Personnel:

You can use NAPA IDM to retrieve a forgotten password, unlock your account, or change an existing password.

Please click on the desired option:

• Unlock Account?
• Click on this option if you want to unlock your account
• Forgot Password?
• Click on this option if you forgot your password and want to reset it

IMPORTANT: NAPA CONNECT, QLIK, and Pulse share the same User ID & Password. Please take this into consideration when updating your password with NAPA IDM.

To register for NAPA CONNECT, please contact your DC Admin Assistant or Sales Team. They will add you to their registered list and within 36 hours you will be emailed a username and password for NAPA CONNECT. Users who are already registered with Pulse still need to register for NAPA CONNECT separately through your DC Admin or Sales Team.

If you require additional assistance, please contact NAPA Store Support at 1-800-472-8267.

GPC/NAPA Employees:

Login with your Employee ID and password. To reset your password please call the Service Desk at 1-800-238-0428:

• Select option 4 for PC & application support including password resets.
• Then select option 1 for password resets.

New User?

NAPA CONNECT is a resource for company-owned and independently-owned NAPA AUTO PARTS store management as well as GPC and U.S. APG headquarter employees who support the NAPA brand.

APG/NAPA Employees: Please use your Employee ID and Password to login.

Independent Store Users: To register, please contact your local NAPA DC Admin or Sales Team. They will add you to their registered list and within 36 hours you will be emailed a username and password for NAPA CONNECT. Users who are already registered with Pulse still need to register separately through your DC Admin or Sales Team.

NAPA IDM

NAPA Identity Management (NAPA IDM) is NAPA AUTO PARTS' self-service user management system for independent store personnel. Currently NAPA IDM is used to manage passwords for NAPA CONNECT, QLIK, and Pulse.

You can use NAPA IDM to retrieve a forgotten password, unlock your account, or change an existing password. Click the link below to access NAPA IDM.

IMPORTANT: NAPA CONNECT, QLIK, and Pulse share the same User ID & password. Please take this into consideration when updating your password with NAPA IDM.

NAPA IDM Portal